Versand
Shipping Policy
1. Overview
At Oakvera, operated by LF Capital LLC, we are committed to providing a clear, reliable, and transparent shipping experience.
Oakvera works with trusted third-party manufacturers, suppliers, fulfillment centers, and logistics partners located in different regions around the world. Depending on product availability and fulfillment location, orders may be shipped directly from one of these partners to the customer.
Because our fulfillment network is international, delivery times may vary depending on the destination, carrier, customs procedures, product availability, and other logistical circumstances.
Regardless of the fulfillment method used, Oakvera, operated by LF Capital LLC, remains responsible for the sale of products purchased through our store, subject to applicable consumer protection laws.
2. Shipping Destinations
We currently ship to:
-
Germany
-
United Kingdom
Shipping availability may be expanded, restricted, or modified from time to time.
At this time, we generally do not ship to:
-
P.O. boxes;
-
Parcel forwarding services;
-
Freight forwarding addresses; or
-
Locations that cannot be reliably serviced by our shipping partners.
If we are unable to deliver to the address provided, we may contact you before processing or dispatching your order.
3. Shipping Costs
We currently offer free standard shipping on eligible orders shipped to our supported destinations.
Unless otherwise stated during checkout:
-
No minimum purchase amount is required to qualify for standard free shipping; and
-
No separate standard shipping charge will be added to your order.
Any exceptional shipping charges, where applicable, will be clearly disclosed before you complete your purchase.
4. Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully authorized and confirmed.
Processing time refers to the period required to:
-
Confirm payment;
-
Verify order information;
-
Prepare the product for fulfillment; and
-
Transfer the shipment to the applicable carrier or logistics partner.
Processing times do not include the estimated transit time after dispatch.
During public holidays, promotional periods, periods of unusually high demand, or exceptional logistical circumstances, processing may take slightly longer.
5. Estimated Delivery Times
After an order has been processed and dispatched, estimated delivery times are generally:
-
Germany: 15–20 business days
-
United Kingdom: 15–20 business days
These delivery periods are estimates only and do not constitute guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may vary due to circumstances including:
-
Carrier delays;
-
Customs processing;
-
International transportation disruptions;
-
Public holidays;
-
Severe weather;
-
Local delivery conditions;
-
Incorrect or incomplete delivery information;
-
Product availability; or
-
Other circumstances outside our reasonable control.
Where applicable law provides customers with mandatory rights or remedies relating to delayed delivery, those rights remain fully applicable.
6. Risk During Transportation
Oakvera remains responsible for the goods during transportation to the extent required by applicable consumer protection law.
For consumers in jurisdictions including the European Union, where applicable, the risk of loss or damage generally remains with the seller until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
Nothing in this Shipping Policy is intended to reduce or exclude any mandatory rights relating to loss, damage, or non-delivery.
7. Order Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
A shipping confirmation email may include:
-
The tracking number;
-
The carrier or logistics provider; and
-
A link or instructions for monitoring the shipment.
Tracking information may not become active immediately after dispatch.
Please allow up to 5 business days for the first tracking updates to appear, particularly for international shipments where packages may move between multiple logistics providers.
In some cases, tracking updates may be delayed even though the shipment is continuing to move through the logistics network.
8. Customs, VAT, Duties, and Import Charges
Taxes, customs duties, import charges, and VAT treatment may vary depending on:
-
The customer's destination;
-
The origin of the shipment;
-
The value and type of goods;
-
The fulfillment method; and
-
Applicable tax and customs regulations.
For qualifying shipments to customers in the European Union, VAT may be collected and reported through an applicable VAT mechanism, including the Import One-Stop Shop (IOSS) where relevant and available.
For shipments to the United Kingdom, VAT and other applicable taxes are handled in accordance with applicable UK tax rules.
Where taxes, duties, or other mandatory charges are collected directly by Oakvera during checkout, these amounts will be displayed where required.
In certain circumstances, customs authorities, carriers, or local authorities may impose charges that cannot reasonably be calculated or collected by us in advance.
Nothing in this section is intended to misrepresent or override applicable tax or customs obligations.
9. Lost Packages
If a shipment is confirmed as lost by the applicable carrier or logistics provider, please contact our customer support team.
Once the situation has been verified, we will provide an appropriate resolution in accordance with applicable law, which may include:
-
Sending a replacement at no additional product or standard shipping cost; or
-
Issuing a refund to the original payment method.
Customers will not be required to bear the financial loss of a shipment that is confirmed as lost before delivery where applicable consumer law places that risk on the seller.
10. Significantly Delayed Shipments
International shipments may occasionally experience delays.
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery window, please contact us at:
Please provide:
-
Your order number;
-
Your full name;
-
The email address used for your order; and
-
Your tracking number, where available.
Our customer service team will review the shipment and, where necessary, contact the logistics provider to investigate its status.
A delay alone does not automatically indicate that a shipment has been lost.
Any statutory rights relating to delayed or non-delivered goods remain unaffected.
11. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully verify:
-
Recipient name;
-
Street name and number;
-
Apartment or unit number, where applicable;
-
Postal code;
-
City;
-
Country; and
-
Any other information required for successful delivery.
If you notice an error after placing your order, please contact:
as soon as possible.
We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
Where a delivery fails solely because incorrect or incomplete information was provided by the customer, additional shipping costs may apply where permitted by law.
This section does not limit your rights where the delivery failure results from an error attributable to Oakvera or its logistics partners.
12. Failed Delivery Attempts
The carrier may make one or more delivery attempts depending on local procedures.
If no one is available to receive the shipment, the carrier may:
-
Attempt delivery again;
-
Leave the package at an authorized collection point;
-
Provide instructions for redelivery;
-
Hold the package temporarily; or
-
Return the shipment to the sender or fulfillment facility.
Customers are responsible for following carrier instructions when reasonable action is required to complete delivery.
13. Packages Marked as Delivered
If your tracking information shows that the package has been delivered but you cannot locate it, we recommend first:
-
Checking with other members of your household;
-
Checking safe delivery locations around the property;
-
Checking with neighbors where appropriate; and
-
Reviewing any delivery notice provided by the carrier.
If the package still cannot be located, please contact:
We will review the available tracking and delivery information and assist you with the appropriate next steps.
14. Multiple Shipments
Orders containing multiple products may occasionally be fulfilled from different facilities or suppliers.
As a result, products from the same order may:
-
Be shipped separately;
-
Have different tracking numbers; and
-
Arrive on different dates.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
Where applicable, additional tracking information will be provided for separate shipments.
15. Packaging
Due to logistics requirements, product availability, fulfillment location, or supplier packaging processes, some products may occasionally arrive in packaging that differs from packaging shown in promotional materials.
In certain cases, products may be shipped without branded or original retail packaging.
Where this occurs, the product itself should remain consistent with the product purchased in terms of its essential characteristics, functionality, components, and quality.
Different packaging, by itself, does not constitute a product defect where the product otherwise conforms to the purchase contract.
This does not affect your statutory rights where a product arrives:
-
Damaged;
-
Defective;
-
Incomplete;
-
Incorrect; or
-
Otherwise not in conformity with your order.
16. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible at:
To allow us to investigate the issue efficiently, please provide:
-
Your order number;
-
A description of the damage; and
-
Clear photographs of the product and, where relevant, its packaging.
We will review the circumstances and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection law.
17. Changes or Cancellation Before Shipment
If you need to request a change or cancellation before your order has been dispatched, please contact:
as soon as possible.
We will make reasonable efforts to accommodate the request.
However, because orders may enter fulfillment shortly after purchase, we cannot guarantee that modifications or cancellations will be possible once processing has begun.
Nothing in this section limits statutory cancellation or withdrawal rights available under applicable consumer protection law.
18. International Fulfillment
Oakvera uses an international fulfillment network.
Accordingly, your order may:
-
Be dispatched from a country different from your country of residence;
-
Pass through international logistics hubs;
-
Be handled by more than one carrier; or
-
Receive tracking updates from different logistics providers during transit.
The origin of shipment may vary depending on inventory availability and fulfillment capacity.
The use of an international supplier or fulfillment facility does not change the seller responsible for the order purchased through the Oakvera website.
19. Statutory Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any mandatory rights available to consumers under applicable law.
If applicable consumer protection law provides greater rights than those described in this policy, the legally required protections will apply.
20. Contact Information
If you have questions about shipping, delivery, tracking, or your order, please contact our customer service team:
Oakvera
Operated by LF Capital LLC
Email: kundenservice@oakvera.de
Address:
9380 SW 72nd St, Suite B 214
Miami, FL 33173
United States
Phone: +44 7443 113538